Managing and Resolving Conflict

Conflict Management

LEARNING OBJECTIVES

  • Participants will be able to appreciate the negative and positive aspects of conflict and their major causes.
  • Know the differences and similarities between performance issues, disagreements and personality clashes.
  • Understand the “usual” escalation process and some tools which can prevent or reduce the level of conflict.
  • Recognize the negative emotional reactions of persons who are engaged in conflict and some appropriate responses.
  • Learn specific skills to successfully manage disputes.
  • Know the 5 common styles of dealing with conflict and when they are most appropriately used.
  • Be able to apply a model for resolving conflict.

CLICK HERE TO REGISTER AND FOR MORE INFORMATION

NEXT PUBLIC SEMINAR BEGINS: Date to be determined
NEXT IN-HOUSE SEMINAR BEGINS: When requested by our clients
PROGRAM INCLUDES:

  • 2 half days or 1 full day
  • Computer Program Generated Personal Assessments
  • Comprehensive workbook
  • Personal Coaching

YOUR INVESTMENT: Dependent upon group size